Recently I had the experience of parting ways with a housekeeper.
We were on our second cleaning with her, and it appeared that she missed something that I thought was to be included in our service. Hoping to clarify our understanding and negotiate what would be covered by our service, I asked her if she had time for a phone call.
At the end of our phone conversation, it seemed that we had agreed on what specific tasks would be included with the service. When I returned to my email on Monday morning, I was surprised to have received a message from her, expressing that she found my phone call to be "off-putting" and that she felt that I had accused her of not doing her job. Because of this, she stated that she would not be coming back.
This wasn't the first time I had to voice my concerns with this her. During our consultation, I expressed my need for green cleaning products and she assured me that was what she used in her work. The first time she cleaned, I smelled bleach.
At that moment, I realized I had to make an important choice. Let it go and accept the bleach even though I feel strongly about it not being used, or speak up and ask her not to use it again.